Support
Contact us
Email the team at
So we can help faster, tell us:
- Your account name (Settings > Account: your username, or a name like "Guest-123456") and your character's name
- Your device (iPhone, iPad or Android) and the game version (Settings > Account > About)
- What happened and when, with a screenshot if you have one
The team never asks for your password, and never contacts you through an in-game character calling itself a GM or Admin. Those names are reserved for staff.
Delete your account
You can delete your account yourself in the game:
- Open Menu > Settings > Account
- Tap Delete account (the red bin)
- Type your account name as shown to confirm, then tap Delete
The account is deleted after 7 days. If you change your mind, sign in during those days and tap Cancel deletion. After 7 days every character, item, diamond and Premium time on the account is gone for good and can't be restored. What is deleted and what is kept without your identity is explained in the Privacy Policy.
Can't get into the game (for example, you deleted the app)? Email us from the address linked to the account (Google or Apple) with your account and character names, and we'll confirm it's you before deleting it.
Deleting the app does not delete your account, and a monthly Premium subscription must be cancelled in your Apple ID or Google Play settings.
Guest accounts
A guest account lives only on the device that made it. If you delete the app or change phone before linking it, the character can't be reached again. Link it to Google or Apple in Settings > Account > Bind; every character comes with it.
Purchases and refunds
Every in-game purchase goes through the App Store or Google Play, which take the payment and handle refunds:
- iPhone / iPad: request a refund at reportaproblem.apple.com; cancel Premium in Settings > Apple ID > Subscriptions
- Android: request refunds and cancel subscriptions in Google Play > Payments & subscriptions
Paid but didn't get your diamonds or item? Email us with the order number from the Apple or Google receipt.
Report or block a player
Tap a player in the world, on a party row, or on their chat line and choose Report to send it to the team, or Block to stop seeing that account's chat, party invites, trade requests and duel challenges. Your list is in Settings > Account > Blocked players.